Support

Contact us

sublingo is operated by Importify Limited, Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong

The fastest way to reach us — for anything — is email. A real person reads every message, and we typically reply within 1 business day.

What we can help with

Subtitles not appearing, a platform that stopped working, sign-in trouble — tell us the video platform and what you saw, and we'll dig in.

Questions about your Standard, Smart, or one-time purchase. Payments are processed by PayPro Global; include your order email so we can find it fast.

Access, export, or delete your data — email us from the address on your account and we'll act on it promptly. See the Privacy Policy.

Want a new platform or language supported? Tell us — most of what sublingo does today started as a user request.

For playback issues, mention the platform (Netflix, YouTube, …), the language you translate to, and roughly when it happened.
For billing, write from (or mention) the email you purchased with.
Refreshing the video page fixes most one-off glitches — worth a try first.